We aim to ship out goods the same day payment is made, with the exception of weekends and holidays. However, please allow a 1 or 2 day processing time during the busy season. Once we have dispatched the order, it will be passed on to our network of freight companies. Estimated delivery time will depend on the address within the country and local delivery times. For the North Island, delivery times are estimated to be 1-3 days, and 5-8 days for the south island.
Please note this is only a guideline, and there is no guarantee. However, if you do experience problems, please get in touch with us at 09 622 0608, and we will follow up.
You are welcome to pick up your order from our shop at 81 Mays Road, Onehunga, Auckland 1061.
Online Returns Policy – This section of the returns policy is applicable to purchases made online from DB Fitness only.
All Warranties Back-to-Base.
Warranties are subject to change depending on the installation environment and usage – Please consult your Commercial Rep for further details.
Any cost associated with the transportation, travel, or freight to or from a customer’s premises is at the customer’s cost. This means the customer must return the machine to the point of sale before any warranty work is undertaken.
With regard to any 1-year warranty, i.e., frame, motor, electronics or parts, and labor, an additional charge will be made after the warranty period has expired.
Change of Mind
Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.
Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods and services you buy.
These are called consumer guarantees, and include the following:
1.A guarantee that the goods are of acceptable quality, such that the goods are:
- fit for all the purposes for which goods of that type are commonly supplied;
- free from minor defects;
- acceptable in appearance and finish;
2.A guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit.
3.A guarantee that the goods correspond with any description with which the goods are supplied.
4.A guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods or service we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
A ‘major failure’ is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.
Any shipping costs to return the original goods to DB Fitness will be at the cost of DB Fitness, where DB Fitness considers the goods to have breached a consumer guarantee. If on examination of goods returned to DB Fitness, the goods are found to not be in breach of any consumer guarantee, DB Fitness may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from DB Fitness Online and that the problem with the goods was not your fault.